Frequently asked questions

What are your ship times?


Shipping times vary by size of package and location but your package will arrive no later than 10 business days.




Can I pick up my products?


Yes! To pick up your products please choose the pick up option during checkout and an email will be sent for your time to pick up your product.




How long before my hair grows back after a sugar brazilian wax?


If this is your first sugar wax, you can expect to come back after 3 weeks. Once your hair growth pattern is trained by the sugaring process the time between each wax becomes longer and longer until permanent hair removal is achieved.




How often do I need a facial?


It is recommended that you have a facial at least once a month if you have a great skincare routine at home. If you are someone that experiences a lot of breakouts and blackheads, a more frequent facial appointment may be necessary.




What is your return policy?


Due to the nature of the products, returns are not accepted unless under certain circumstances. If you need to do a return please send an emal to herbnbalance@gmail.com.




How can I contact you?


I have a couple of ways of contact. Email is generally a faster response. Email: herbnbalance@gmail.com Call or text: 336-355-8337




Where are you located?


Physical address for services are at 809-H Park Avenue, Greensboro, NC 27405 Please remember that an appointment time is required to come to the shop.





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